Are you passionately committed to caring for others, especially the elderly? If you are saying, "YES", then we want to hear from you!
What do we at Manorhouse Assisted Living and Memory Care believe? That a resident's retirement years should be an extension of the wonderful life that they have enjoyed previously. We try 24 hours a day to live our mission "to exceed customer expectations in a unique and outstanding way..."
And, how do we do this? Easily! We start with a two-day orientation program for all employees where they learn interesting information about the Manorhouse Way and become Hospitality Ambassadors through our proprietary training program called InStepā¢.
SUMMARY:
Purpose of the Job: Generally, as the first person to represent Manorhouse, greet visitors and answer the phone. Assist the Business Office Manager with administrative and clerical work.
Responsibilities and Tasks:
- Consistent and predictable attendance.
- Answer incoming telephone calls, determine the purpose of callers, forward calls, and retrieve messages from voicemail and forward to appropriate personnel including inquiry calls. Welcome on-site visitors, determine the nature of business, and announce visitors to appropriate personnel.
- Respond to residents' requests by directing them to appropriate personnel.
- Handle administrative and clerical work as assigned by the Business Office Manager including, but not limited to:
- Updating Policy and Procedures Manual as well as Forms Manual.
- Collecting and reconciling guest and employee meal money.
- Typing and updating menus.
- Assisting the Director of Activities by developing and typing flyers, invitations, etc.
- Opening and stamping mail, and addressing and stuffing envelopes.
- Updating mood media visuals.
- Distributing and tracking resident menu choices.
- Distributing petty cash as needed.
- Sorting and distributing mail to residents and department heads.
- Produce, edit, copy, distribute, and collect information/documents as required for the resident roster, etc.
- Attend training as required as well as complete all Relias training as scheduled.
Knowledge, Skills, Abilities or Information Required for Completely Satisfactory Performance:
- Knowledge of administrative and clerical procedures and systems such as Microsoft Office Suite.
- Knowledge of principles of customer service.
- Ability to listen to and understand information and ideas.
- Ability to work with residents and family members who may be upset regarding concerns.
Education and Licenses: Requires the ability to use fractions, decimals, and commercial arithmetic. Basic knowledge of grammar, spelling, and punctuation is required. Equivalent to a 4-year high school education.
Experience: 0 to 3 months of receptionist experience.
Special Requirements:
- Must have the ability to communicate as per section 22VAC40-73-110.
- Must be considerate and accepting of the aged, frail, and disabled persons.
- Appropriate attire and good personal hygiene are expected.
- Must comply with and implement all Company Policies and Procedures as well as the Employee Handbook.
- Must support and promote the "Rights and Responsibilities of Residents of Adult Care Residences."
- Must maintain confidentiality with regard to residents, staff, and Company information.
- Must participate in training and in-service programs as required by the Company and/or applicable State's Standards including, but not limited to, OSHA required training, CPR, etc.
- Staff will not accept gratuities from residents, family members, vendors, or visitors.